How To Make A Claim

Wedding Insurance - Make A Claim

Easy Guide To Making A Claim

We have appointed ‘Pro Claim’, a third party, to manage claims on our behalf.

You must notify Pro Claim as soon as practicable, but no later than thirty (30) days of an event that is likely to give rise to a claim. 

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Contact Pro Claim

Email: [email protected]

Phone: +61 2 9287 1330

Address: level 6 / 249 Pitt Street, Sydney 2000

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Documents Required

Depending on the type of claim, you may be required to provide us with further information. This can include the following:

  • Purchase receipts and invoices
  • Copies of contracts or agreements with your suppliers
  • Credit card or bank statements
  • A medical practitioner’s certificate or report for injury or sickness claims
  • An official notice from the transport service provider in the event of delay, cancellation, mechanical breakdown or accident
  • For the breakdown of a vehicle, a vehicle recovery service (aa, rac or equivalent) report, copy of garage repair bill or parts receipt
  • For motor claim, confirmation from the vehicle motor insurers, vehicle repairers or police 
  • Any additional evidence that is reasonably necessary to assess your claim that we ask for. You will need a copy of your original purchase invoice to validate all claims expenses you wish to recover.

Once you have returned all the information requested, the experienced pro claims handlers will assess and validate your claim. We will notify you as soon as possible and will process the claim accordingly.

If you have any questions throughout the claim process, then please contact us. We’re here to help.

We may contact you and ask for further information in support of your claim (e.g  medical or police reports, original receipts/proof of purchase). This may also include providing us with English translations of any supporting documents. Please note that providing us with the necessary supporting documents is done at your own expense.

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What Happens Next?

Our claims team will work with you to assess and process your claim as quickly as possible. Once we’ve received your claim form and all of the necessary supporting documents, we will contact you within 10 business days.