How To Make A Claim

Documents Required

Depending on the type of claim, you may be required to provide us with further information. This can include the following:

• Purchase receipts and invoices
• Copies of contracts or agreements with your suppliers
• Credit card or bank statements
• A medical practitioner’s certificate or report for injury or sickness claims
• An official notice from the transport service provider in the event of delay, cancellation, mechanical breakdown or accident
• For the breakdown of a vehicle, a vehicle recovery service (aa, rac or equivalent) report, copy of garage repair bill or parts receipt
• For motor claim, confirmation from the vehicle motor insurers, vehicle repairers or police 
• Any additional evidence that is reasonably necessary to assess your claim that we ask for. You will need a copy of your original purchase invoice to validate all claims expenses you wish to recover.

Once you have returned all the information requested, the experienced pro claims handlers will assess and validate your claim. We will notify you as soon as possible and will process the claim accordingly.

If you have any questions throughout the claim process, then please contact us. We’re here to help.

We may contact you and ask for further information in support of your claim (e.g  medical or police reports, original receipts/proof of purchase). This may also include providing us with English translations of any supporting documents. Please note that providing us with the necessary supporting documents is done at your own expense.