How To Make A Claim

If something has gone wrong and you need to make a claim against your wedding insurance policy, the process is simple. Here’s how to submit your claim:


1. Gather Your Documentation

You will need to gather some relevant documentation as evidence to support your claim. To find out what documentation is required, review the relevant section of the <Product Disclosure Statement> under which you will be making a claim e.g. ‘Luggage’ for lost bags, ‘Rental Vehicle’ for a hired wedding car. Ensuring that you include all of the required documentation will help speed up your claim.


2. Submit Your Claim

Once you have all of the required documentation and your policy number at hand, you are ready to submit your claim. 

You can call the Claims Team on 1300 774 956 (press ‘2’ for claims) and speak to one of our consultants. Or, download and complete a <claims form> and send it via email or post. Don’t forget to attach your supporting documents.

Phone: 1300 774 956 (press ‘2’ for claims)

Email: [email protected]

Postal address: <insert address>

We may contact you and ask for further information in support of your claim (e.g  medical or police reports, original receipts/proof of purchase). This may also include providing us with English translations of any supporting documents. Please note that providing us with the necessary supporting documents is done at your own expense.


What Happens Next?

Our claims team will work with you to assess and process your claim as quickly as possible. Once we’ve received your claim form and all of the necessary supporting documents, we will contact you within 10 business days.